Case Study: Albert’s Moving and Storage

The Problem: Imagine your business thriving. Your revenue is growing at a rate so fast, you can hardly keep up with your customers. Everything is working well, but the quality of your products and services were beginning to deteriorate. Bobby Albert, the CEO of Albert Moving and Storage (AMS) was having just such a dilemma. With over 150 employees, “AMS” had grown so large they needed quality and service excellence programs. Desperate to find a solution, Bobby Albert on the advice of his COO, turned to Don Swift and Associates....

Case Study: Cryogenic Vessels Alternatives

A quality control system at a company which manufactures equipment is a much needed tool. Without good quality, faulty parts may be shipped to a customer. How happy would your customers be if the parts shipped to them were low quality or broken?  Cryogenic Vessels Alternatives had just such a problem. The company decided to use a quality system called ISO9001. However, no one had the knowledge needed to receive and maintain the certification for ISO9001. “As a consultant, he’s not there just to make his money in a situation....

Case Study: Continental NH3 Products

When you’ve been in business more than 50 years, you have a tendency to become complacent when it comes to quality control. Then you begin thinking about being more attractive to new customers, and craftsmanship becomes a higher priority. That is exactly what happened to Continental NH3 Products. The company decided the implementation of the AS9100 quality management system would be the best structure for improving the quality of their products. Don Swift and Associates, LLC was highly recommended to Continental NH3 Products, by another company. Don Swift brought his...