What Are the Four Components of Quality Management?

Quality ManagementQuality management refers to ensuring that a service, product, or organization meets customer requirements and remains consistent. In order to achieve this goal, four factors are evaluated: quality planning, quality assurance, quality control, and quality improvement. It’s important to remember that achieving this in your business requires a step back to analyze not just service quality and product quality, but the means to maximize each of these. When implemented, quality management can be essential in generating consistency, profit and customer loyalty.

Although quality management is relatively recent as a phenomenon in the business and organizational world, it has gotten a lot of traction because of its systematic approach to customer satisfaction. As a business owner, you are probably concerned with meeting day to day demands but also wondering how you can improve your business to better hit your targets in the long run. Taking this reflexive approach to quality management is one way to keep your finger on the pulse of what is happening inside your company with an eye towards improving it and getting the most out of your systems.

As a manager or owner, you can play an important role in looking at the big picture in your business using quality metrics. You can’t get where you need to go without knowing where you have been, and implementing quality management tactics based on quality metrics allows you to reap all the benefits of a streamlined system.