A quality control system at a company which manufactures equipment is a much needed tool. Without good quality, faulty parts may be shipped to a customer. How happy would your customers be if the parts shipped to them were low quality or broken?  Cryogenic Vessels Alternatives had just such a problem. The company decided to use a quality system called ISO9001. However, no one had the knowledge needed to receive and maintain the certification for ISO9001.

“As a consultant, he’s not there just to make his money in a situation. He is going to take into account what the company is looking for, what their goals are, and how he can serve.” – Larry Pinder, CVA

Don Swift and Associates, LLC were contacted by a supervisor who had worked previously with Don. The company needed help with the framework and the documentation to become ISO9001 compliant. Don is a professional who is very competent and knowledgeable. He set to work immediately.

Larry Pinder had this to say about Don Swift and Associates, LLC, “As a consultant, he’s not there just to make his money in a situation. He is going to take into account what the company is looking for, what their goals are, and how he can serve.”

Many of the employees were inexperienced, and few had heard of the ISO9001 format. Don wrote the procedures for the company and set about making sure the appropriate personnel were assigned those procedures. He specifically wrote the auditing procedures for the company.

“He is really engaging. He has a good personality and good sense of humor,” said Larry Pinder. ”Every time he came onsite, he knew people by name. He really develops good relationships with everyone he interacts with.”

Don met with the executive group as well as the regular working employees.   He set up various training classes preparing them for the auditing process. Don trained the first group of internal auditors onsite and helped them lead some of their own audits.

“He is a really strong trainer. He speaks with authority. He has a lot of experience and personal anecdotes that he can add,” commented Larry Pinder.

“I would recommend him to people because it would make me look better knowing that caliber of a person. Don is really confident. He knows what he is doing. He’ll call it like it is… Don is forthright and honest. He looks out for the best interest of the company.” – Larry Pinder, CVA

As Don worked with them, the employees became more aware of the importance of quality and were happy to implement the new process. There was a huge impact on the company. Larry Pinder said, “Folks had awareness of what it (quality management) was and wanted to get there…We went from complete ignorance to every one having a solid grasp of what it is.”

When asked what Larry Pinder thought about Don Swift and Associates, LLC, he had this to say, “I would recommend him to people because it would make me look better knowing that caliber of a person. Don is really confident. He knows what he is doing. He’ll call it like it is… Don is forthright and honest. He looks out for the best interest of the company.”

If your company is in need of quality management, human resources consultation, training, or if you have need of dispute resolution tools like mediation, give Don Swift and Associates, LLC a call.